Question 1

Deming pointed out that 85% of quality problems are caused by

Accepted Answer

A)  Worker error
B)  Numerical quotas
C)  Processes and systems
D)  Carelessness
E)  SuppliersF) A) and D)
G) A) and B)

Question 2

As a design engineer you need to obtain 99.9% reliability. The first part has a reliability factor of 99.99%. What level of reliability does the series part require to achieve 99.9% overall reliability?

Accepted Answer

99.91% (R_S = R₁* R₂* R₃*...

Question 3

What is a schematic diagram of the sequence of steps involved in an operation or process?

Accepted Answer

A)  Checklist
B)  Control chart
C)  Scatter diagram
D)  Flow chart
E)  Process chartF) All of the above
G) B) and E)

Question 4

Name six common definitions of quality in manufacturing.

Accepted Answer

Conformance, perform...

Question 5

Not only does TQM encompass the entire organization but it

Accepted Answer

A)  stresses quality is supplier driven
B)  stresses quality is vendor driven
C)  stresses quality is customer driven
D)  stresses the need for ISO 9000 compliance
E)  stressed the need to be 'green'F) A) and B)
G) A) and C)

Question 6

If suppliers meet preset quality standards, materials

Accepted Answer

A)  will need minimal arrival inspections
B)  will still require full arrival inspections
C)  will be package in special approved containers
D)  do not have to be inspection upon arrival
E)  will be paid for at a premium costF) B) and C)
G) A) and B)

Question 7

One common name for TQM based team work is:

Accepted Answer

A)  quality department
B)  quality support group
C)  quality circle
D)  quality team
E)  team oneF) B) and C)
G) C) and E)

Question 8

A quality circle is a team of volunteer production employees and their supervisors who meet regularly to solve quality problems.

Accepted Answer

A) True 
 B)False

Question 9

The Japanese term for continuous improvement is

Accepted Answer

A)  Poka-yoke
B)  Kaizen
C)  Kanban
D)  Muda
E)  AutomationF) B) and E)
G) All of the above

Question 10

A __________ shows the frequency distribution of observed values of a variable.

Accepted Answer

A)  Scatter diagram
B)  Control chart
C)  Histogram
D)  Flow chart
E)  Process chartF) All of the above
G) A) and E)

Question 11

Checklists can also be used to focus on?

Accepted Answer

A)  replacement costs
B)  design documentation
C)  time dimension
D)  upper control limits
E)  histogramF) All of the above
G) A) and D)

Question 12

In six-sigma the level of defects is reduced to approximately

Accepted Answer

A)  0
B)  1.4 parts per million
C)  2.4 parts per million
D)  3.4 parts per million
E)  4.4 parts per millionF) C) and D)
G) B) and E)

Question 13

Cause-and-effect diagrams are problem solving tools commonly used by quality control teams.

Accepted Answer

A) True 
 B)False

Question 14

In the plan-do-study-act cycle, what is studied?

Accepted Answer

A)  The plans made in the plan step
B)  The previous action plan
C)  The data collected in the do step
D)  The evaluation of the current process
E)  Procedure documentationF) A) and D)
G) None of the above

Question 15

Quality at the source involves inspecting goods after they are produced.

Accepted Answer

A) True 
 B)False

Question 16

Checklists are used to make sure all steps in a process are carried out and to ________________________

Accepted Answer

record how...

Question 17

The Malcolm Baldrige Award criteria category that includes the use of tools such as market surveys and focus groups is

Accepted Answer

A)  Leadership
B)  Strategic planning
C)  Customer and market focus
D)  Business results
E)  Information and analysisF) A) and E)
G) A) and D)

Question 18

Giving workers responsibility for seeking out quality problems and correcting them is

Accepted Answer

A)  Continuous improvement
B)  Passing the buck
C)  Brainstorming
D)  Employee empowerment
E)  Employee involvementF) A) and B)
G) B) and E)

Question 19

Warranty claims, customer complaints, and costs of litigation are examples of __________ costs.

Accepted Answer

A)  Internal failure
B)  External failure
C)  Appraisal
D)  Prevention
E)  ReplacementF) A) and C)
G) A) and E)

Question 20

TQM is reactive, designed to build quality into the product and process design.

Accepted Answer

A) True 
 B)False

Exam 5: Total Quality Management

Checklists can also be used to focus on?

Correct AnswerverifiedShow Answer

The Malcolm Baldrige Award criteria category that includes the use of tools such as market surveys and focus groups is

Correct AnswerverifiedShow Answer

What is a schematic diagram of the sequence of steps involved in an operation or process?

Correct AnswerverifiedShow Answer

Deming pointed out that 85% of quality problems are caused by

Correct AnswerverifiedShow Answer

The Japanese term for continuous improvement is

Correct AnswerverifiedShow Answer

In the plan-do-study-act cycle, what is studied?

Correct AnswerverifiedShow Answer

A __________ shows the frequency distribution of observed values of a variable.

Correct AnswerverifiedShow Answer

Giving workers responsibility for seeking out quality problems and correcting them is

Correct AnswerverifiedShow Answer

If suppliers meet preset quality standards, materials

Correct AnswerverifiedShow Answer

Checklists are used to make sure all steps in a process are carried out and to ________________________

Correct Answerverifiedrecord how...View AnswerShow Answer

Name six common definitions of quality in manufacturing.

Correct AnswerverifiedConformance, perform...View AnswerShow Answer

One common name for TQM based team work is:

Correct AnswerverifiedShow Answer

Warranty claims, customer complaints, and costs of litigation are examples of __________ costs.

Correct AnswerverifiedShow Answer

Not only does TQM encompass the entire organization but it

Correct AnswerverifiedShow Answer

Quality at the source involves inspecting goods after they are produced.

Correct AnswerverifiedShow Answer

As a design engineer you need to obtain 99.9% reliability. The first part has a reliability factor of 99.99%. What level of reliability does the series part require to achieve 99.9% overall reliability?

Correct Answerverified99.91% (RS = R1* R2* R3*...View AnswerShow Answer

Cause-and-effect diagrams are problem solving tools commonly used by quality control teams.

Correct AnswerverifiedShow Answer

TQM is reactive, designed to build quality into the product and process design.

Correct AnswerverifiedShow Answer

In six-sigma the level of defects is reduced to approximately

Correct AnswerverifiedShow Answer

A quality circle is a team of volunteer production employees and their supervisors who meet regularly to solve quality problems.

Correct AnswerverifiedShow Answer

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record how...
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Conformance, perform...
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99.91% (R_S = R₁* R₂* R₃*...
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