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When you are communicating technical information on the job, your audience tends to be the same every time.

A) True
B) False

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Chapter 1 identifies skills and qualities shared by successful workplace communicators. Which of the following is NOT on this list?


A) ability to perform research
B) ability to write code
C) ability to analyze information
D) ability to solve problems

E) C) and D)
F) A) and D)

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What is a technical communicator?

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A technical communicator (or t...

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One basic purpose of design features is to create a positive impression with a document. What is one other purpose mentioned in Chapter 1?

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The other two purposes are to ...

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Chapter 1 identifies common reasons for creating technical documents. Which reason in the following list is NOT mentioned in the chapter?


A) to help others carry out a task
B) to change attitudes about a technology or an issue
C) to establish common knowledge in the marketplace
D) to help others make a decision

E) None of the above
F) A) and D)

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For most employers, communication skills are less important than technical knowledge.

A) True
B) False

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Technical communication primarily involves those whose main job is to produce documentation such as reports and manuals.

A) True
B) False

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When creating a technical document, you often have to make compromises. Which of these is an example of a compromise related to communication?


A) Your boss tells you to create the document in English and Spanish, so you do.
B) You would prefer to create separate instruction sheets in English and Spanish, but you create one sheet giving instructions in both languages to save on printing costs.
C) Your audience is not made up of technical experts, so you use common words in place of technical vocabulary.
D) You place paper copies of your document in the boxes carrying your products, and you post electronic copies online.

E) B) and D)
F) All of the above

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people who are good at communicating in the workplace possess four skills and abilities, including the abilities to write clearly, solve problems, and analyze information. Which of the following is the fourth ability?


A) the ability to perform research
B) the ability to perform as a speaker
C) punctuality
D) efficiency

E) A) and B)
F) A) and C)

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most technical communication has six characteristics. One characteristic is that technical communication helps readers solve problems. Which of the following is another characteristic of technical communication?


A) Technical communication reflects an organization's goals and culture.
B) Technical communication uses technical vocabulary as often as possible.
C) Technical communication strives to both entertain and educate readers.
D) Technical communication is most often aimed at a general audience rather than at a particular audience.

E) A) and B)
F) C) and D)

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As used in Chapter 1, what does accessibility mean?

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Accessibility refers...

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Technical communication involves knowing where to find trustworthy information.

A) True
B) False

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Why is the ability to prioritize and respond quickly more valuable in the contemporary workplace than ever before?

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This quality is more...

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Which of these is a quality shown by a successful workplace communicator?


A) keeping new information about your field to yourself
B) prioritizing your own needs
C) displaying emotional intelligence
D) sharing proprietary information openly

E) A) and C)
F) None of the above

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Which quality in the list below is evident in the revised version of the following paragraph? Original: During our monthly meeting last month, we all came to the conclusion that overtime procedures are inadequate and that new procedures need to be initiated. I discussed this problem with our chief accountant, who was sympathetic and agreed to consider any changes we would like to make to the present procedures. Please bring your suggested changes to this month's departmental meeting scheduled for 2:30 P.M. next Wednesday afternoon. Revision: During last month's meeting, we concluded that our overtime procedures need revision. Our chief accountant has agreed to consider any changes we would like to make to the present procedures. Please bring your suggested changes to this month's departmental meeting scheduled for 2:30 P.M. next Wednesday.


A) conciseness
B) accuracy
C) comprehensiveness
D) correctness

E) C) and D)
F) None of the above

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Chapter 1 lists six defining characteristics of technical communication. One characteristic is that technical communication addresses particular readers. What are three other characteristics mentioned in the chapter?

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The other five characteristics of techni...

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Chapter 1 lists a variety of examples of workplace communication. Name four of them.

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Examples include memos, email, wikis, pr...

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Most technical documents are produced by professional technical communicators working alone.

A) True
B) False

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Social-media posts such as tweets can be examples of technical documents.

A) True
B) False

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As used in Chapter 1, what does correctness mean?

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Correctness refers to a docume...

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