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Exam 1: Introduction to Technical Communication

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Question 21

True/False

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When you are communicating technical information on the job, your audience tends to be the same every time.

A) True
B) False

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Question 22

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Chapter 1 identifies skills and qualities shared by successful workplace communicators. Which of the following is NOT on this list?

A) ability to perform research
B) ability to write code
C) ability to analyze information
D) ability to solve problems

E) C) and D)
F) A) and D)

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Question 23

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What is a technical communicator?

One basic purpose of design features is to create a positive impression with a document. What is one other purpose mentioned in Chapter 1?

Chapter 1 identifies common reasons for creating technical documents. Which reason in the following list is NOT mentioned in the chapter?

For most employers, communication skills are less important than technical knowledge.

Technical communication primarily involves those whose main job is to produce documentation such as reports and manuals.

When creating a technical document, you often have to make compromises. Which of these is an example of a compromise related to communication?

people who are good at communicating in the workplace possess four skills and abilities, including the abilities to write clearly, solve problems, and analyze information. Which of the following is the fourth ability?

most technical communication has six characteristics. One characteristic is that technical communication helps readers solve problems. Which of the following is another characteristic of technical communication?

As used in Chapter 1, what does accessibility mean?

Technical communication involves knowing where to find trustworthy information.

Why is the ability to prioritize and respond quickly more valuable in the contemporary workplace than ever before?

Which of these is a quality shown by a successful workplace communicator?

Which quality in the list below is evident in the revised version of the following paragraph? Original: During our monthly meeting last month, we all came to the conclusion that overtime procedures are inadequate and that new procedures need to be initiated. I discussed this problem with our chief accountant, who was sympathetic and agreed to consider any changes we would like to make to the present procedures. Please bring your suggested changes to this month's departmental meeting scheduled for 2:30 P.M. next Wednesday afternoon. Revision: During last month's meeting, we concluded that our overtime procedures need revision. Our chief accountant has agreed to consider any changes we would like to make to the present procedures. Please bring your suggested changes to this month's departmental meeting scheduled for 2:30 P.M. next Wednesday.

Chapter 1 lists six defining characteristics of technical communication. One characteristic is that technical communication addresses particular readers. What are three other characteristics mentioned in the chapter?

Chapter 1 lists a variety of examples of workplace communication. Name four of them.

Most technical documents are produced by professional technical communicators working alone.

Social-media posts such as tweets can be examples of technical documents.

As used in Chapter 1, what does correctness mean?